Welcome

Frequently Asked Questions

Can I purchase a desktop version of your software instead of using the web-based system?
What security measures are in place regarding confidential information used with your program such as my business records, client information, etc.?
Can I have multiple therapists on my account?
Do you offer phone and email support?
Do you offer discounts to members of professional massage organizations?
Does Bodywork Buddy notify me via email or text when a client requests an appointment?
Does Bodywork Buddy send email and text appointment reminders to clients?
Does this software have SOAP note capacity?
How much does Bodywork Buddy cost?
Does the data I enter as a trial convert over if I sign up as a subscriber?
Does your software allow me to import client data from an excel spreadsheet?
Can I import my client list from another program?
Can I track gift certificate & package sales with Bodywork Buddy?
Does Bodywork Buddy have insurance billing capabilities?
Does this software integrate with Quickbooks or other bookkeeping software?
Does this system work on smartphones and tablets?
What if I sign up for the free trial and decide not to continue with the service?
Is there any contract?
If I choose to cancel, can I export my files?
How do I cancel my account?

Can I purchase a desktop version of your software instead of using the web-based system?

Bodywork Buddy is only available as a web-based system.

What security measures are in place regarding confidential information used with your program such as my business records, client information, etc.?

Bodywork Buddy uses the same security as your online bank, such as SSL Encryption, Intrusion Detection Monitoring, and 3rd Party Security Audits.

Can I have multiple therapists on my account?

At this time, Bodywork Buddy is for solo therapists. You can certainly have many therapists utilizing the client database, but the online scheduling and expense/income tracking is geared toward single therapists.

Do you offer phone and email support?

Yes, phone, email, and live chat support is available at no extra charge.
There is also a member forum (click on Forums under the Support Tab from the Dashboard) where you can ask questions and learn how to get the most out of Bodywork Buddy.

Do you offer discounts to members of professional massage organizations?

We do not offer discounts at this time.

Does Bodywork Buddy notify me via email or text when a client requests an appointment?

You will receive an email notification when a client requests an appointment. You can then confirm or decline the request, and an email will be sent to your client. Text notifications are not available at this time.

Does Bodywork Buddy send email and text appointment reminders to clients?

Yes, both email and text appointment reminders are available. You can also customize to each client when they will receive the reminders if you'd like.

Does this software have SOAP note capacity?

Yes, Bodywork Buddy includes SOAP notes.

How much does Bodywork Buddy cost?

Bodywork Buddy offers multiple subscription types:
Monthly ($35/month), Semi-Annual - $179.70 every 6 months (averages out to $29.95/month), or Annual - $299.40 every year (averages out to $24.95/month)

Does the data I enter as a trial convert over if I sign up as a subscriber?

Yes. Once you become a monthly subscriber, your files will seamlessly merge from your trial account.

Does your software allow me to import client data from an excel spreadsheet?

Excel/CSV imports are not available at this time. You CAN, however, import vCard standard contact information.

Can I import my client list from another program?

We can import your client list for you if you're coming from another program. Simply contact us when you sign up if you're interested in this free service!

Can I track gift certificate & package sales with Bodywork Buddy?

Yes. Gift certificates are tracked and redeemed within Bodywork Buddy. There is also a feature to create custom made packages that are easily tracked and redeemed. (for example: buy 5 massages, get the 6th free, etc.)

Does Bodywork Buddy have insurance billing capabilities?

Not at this time.

Does this software integrate with Quickbooks or other bookkeeping software?

Bodywork Buddy is built to be a stand alone system that includes income and expense summaries, so no need for other bookkeeping software.

Does this system work on smartphones and tablets?

You can access and use Bodywork Buddy via the browser on your smartphone or tablet. There is not, however, a Bodywork Buddy app for quicker and easier use on these devices at this time.

What if I sign up for the free trial and decide not to continue with the service?

After the 15 day trial is over, your account will simply expire and no further action is needed from you. Since we don’t require your credit card information until after the trial, your card will not be charged if you discontinue using the system.

Is there any contract?

No. Bodywork Buddy is a month-to-month service. You can cancel at any time.

We now also offer annual and semi-annual subscription options for additional savings. Your credit card is charged for the full amount of the subscription time when ordering, so you can still cancel at any time with no further commitment.

If I choose to cancel, can I export my files?

Yes. You can export your client files, income summaries, expense reports, etc. as CSV files. In addition, if you ever choose to come back, all of your information will be saved and you can pick right up where you left off.

How do I cancel my account?

If you are still within your 15 day trial period, no action is needed - your account will simply expire after the 15 days and you will not be billed.

From the Dashboard, hover over Account Info and click Subscription Info. Scroll down to the red button that says "Cancel Subscription".
It's as easy as that!

Some things to consider before you leave:

You may want to export all of your contacts first. Hover over Clients from the Dashboard, and click Export Contacts. Then click Export to CSV.

We also recommend that you generate and print all reports from the Reports tab.

Even after you cancel your subscription, depending on where you're at in the billing cycle, you may still have some days left to your account.

Should you ever choose to come back, you can simply pick up right where you left off and all of your information will still be in the system.